The Power Trio Behind Saint Therese’s People-First Hiring Approach

Barb Hemberger • June 5, 2025

Shaping the culture, one hire at a time

Earlier this week marked National Health Care Recruiter Recognition Day—and while some recognition days may feel a bit random, this one is anything but.


That’s because health care recruiters, though often working behind the scenes, have a front-and-center impact. They are the first point of contact for prospective employees considering a career with Saint Therese, and they set the tone for each new hire’s journey.


At Saint Therese, our recruiting team—Joelle Nordness, Ryan Delperdang and Ralf Valencia—does this with purpose, professionalism, and a deep commitment to our mission. They’re not just filling roles; they’re assembling teams aligned with our core values, starting with the very first touchpoint in our employee experience process, The Saint Therese Way (more on that in a future blog).


This dedicated trio handles recruitment for about 12–14 positions at a time, each managing different communities and entities—but rotating locations occasionally to keep perspectives sharp. Their shared goal? To not have more than 20-30 open positions across all Saint Therese communities and Ascend Rehab.


And they’re delivering. In the last ten months, they have hired 405 people. When you consider that each hire takes approximately five hours of recruiter time—developing job descriptions, screening, scheduling, and initiating onboarding—the hours invested are substantial. Not to mention the turnaround: it can take anywhere from 16 hours to two weeks to fill a role.


One standout example of their impact came during a particularly challenging quarter. “They had just seven weeks to fill five leadership roles and ensure there was not more than one LPN/RN opening at one of our communities, and not more than four open positions for home health aide and certified nursing assistant roles at another location,” said Chief People and Culture Officer Jenny Marchiniak. “These were aggressive goals, but they achieved 100 percent! And they did it with energy, flexibility, and a real commitment to The Saint Therese Way—making the candidate experience both efficient and engaging.” All while workforce shortages continue to challenge healthcare systems nationwide.


Getting to Know the Team

Joelle Nordness, Director of Central Recruiting (photo lower left), has been with Saint Therese for seven years and in her HR position since 2021. She manages the team while also recruiting for high-level roles such as nurse managers and supervisors, as well as Saint Therese Management Services positions.


She says she loves helping candidates find their place within the organization. “Part of it is understanding each candidate’s career path and then watching them grow and reach their goals here.”


Equally important, she says, is ensuring the right fit for the people at the heart of Saint Therese—our residents. “They deserve the very best care. We want candidates who are here for the right reasons—people who are resident-focused, team-oriented, and aligned with our mission.”


Joelle adds that recruiting has evolved to become more strategic and relationship-driven. “It’s about building partnerships with schools and colleges, and even identifying volunteers, because we believe Saint Therese is something special.”

 

Ryan Delperdang, Talent Acquisition Specialist (photo lower right), has been with Saint Therese for six years, and in recruiting for the past two. He says he finds joy in hearing candidates’ stories and then watching them make a difference.


“We’re the face of the organization, and we take that seriously. We’re not just filling roles—we’re looking for people who embody our core values,” said Ryan. “We’ll meet candidates on their terms—nights, weekends, whatever it takes.” He says his favorite part is seeing long-term impact. “I love looking at the employee anniversary lists each month and seeing names I helped bring in, still thriving here.”

 

Ralf Valencia, Talent Acquisition Specialist (photo upper right), the newest member of the team, joined five months ago. A clinical psychologist by training, Ralf brings a thoughtful lens to the recruiting process.


“I really value seeing someone grow from candidate to outstanding employee,” he said. “For me, it’s not just about qualifications—it’s about how they speak, how they listen, whether they’re empathetic. That’s what our residents deserve.”

 

Behind Every Great Hire

Though they often work in different locations and virtually, Joelle, Ryan and Ralf operate as a tightly connected unit. They’re in constant contact, collaborating with each other and with the HR representatives at each campus who continue the onboarding journey.


“We meet weekly with the HR teams and really value their partnership,” Joelle said. “The employee journey doesn’t stop at hiring—it continues with every interaction, every shift, every opportunity to live out our mission. We couldn’t do this without them.”

 

Closing the Loop

Recruitment may be the starting line of the employee experience, but for this team, it's also a mission-driven calling. They’re not just bringing people in the door—they’re shaping the culture, one hire at a time.


At Saint Therese, great care starts with great people. And great people start with this team.


Stay Connected


Search All Posts


About

At Saint Therese, our heartfelt purpose since 1968 has been a people first approach to living well by providing senior care and services where every life we touch feels welcomed, respected, and heard. We achieve this by doing ordinary things with extraordinary love every single day. Contact us to learn more. 

Modern multi-story apartment building with a dark gray exterior, balconies, and a paved entrance area.
Two people sit in wicker chairs, engaged in a conversation in a sunlit living room with a person visible in the background.
By Barb Hemberger March 31, 2026
Choosing senior living is one of the most important decisions a family can make, and one many families feel unprepared for at first. It often comes with a mix of urgency, uncertainty, and emotion. Many families begin the process thinking they understand what to expect, only to realize along the way that there were things they hadn’t considered. Here are some of the most common things families say they wish they knew earlier. It’s Not Just About Care – “Families often seek care for specific needs; however, the real transformation happens when they realize the community they've been missing,” said Josh Anderson, who leads resident experience and services at Saint Therese. “Opportunities for connection, meaningful activities, and simply feeling part of a community all play a big role in quality of life.” Senior living is not just about support. It’s about creating an environment where people can continue to live fully, with meaningful experiences and relationships. Waiting Too Long Is Common – One of the most frequent reflections families share is that they wish they had started the process sooner. Often, the search begins during a crisis such as a fall or a hospitalization. This can limit options and add stress to an already emotional situation. Starting earlier allows for more thoughtful decisions, better fit, and a smoother transition. The Emotional Side Is Real – Even when it’s clearly the right decision, the emotional weight can be significant. Adult children often experience guilt, uncertainty, or second-guessing. Older adults may feel a sense of loss or hesitation about change. Understanding that these feelings are normal can help families move forward with more confidence and compassion. Every Community Feels Different – Not all senior living communities are the same. Beyond amenities and services, each has its own culture, energy, and approach. Families often say they didn’t realize how important it would be to find a place that “feels right.” Visiting, asking questions, and spending time in the environment can make a meaningful difference. What’s Included Can Vary – Pricing and services are not always structured the same way across communities. Families often wish they had asked more detailed questions about what is included, what may cost extra, and how needs may change over time. Clarity early on helps avoid surprises later. The Transition Is an Adjustment – Moving into senior living is a transition, not a single moment. The first few weeks can include a mix of excitement and adjustment. Building new routines, meeting people, and settling into a new environment takes time. With the right support, most residents begin to feel comfortable and engaged. Quality of Life Often Improves – One of the most meaningful things families share is that their loved one is often more engaged, social, and supported than before. What may begin as a difficult decision often leads to positive outcomes that families did not fully expect. Final Thoughts At Saint Therese , a senior living organization, we often walk alongside families navigating these same questions. We understand that every situation is unique, and having the right support and guidance can make all the difference in feeling confident about next steps.
A person wearing a chef’s uniform and cap smiling while hugging an elderly person in a white top indoors.
By Barb Hemberger February 25, 2026
I first heard about Lino Anunciacion a year or so ago. “The singing waiter at Oxbow Lake,” someone told me. That description stuck with me. But the more I’ve gotten to know Lino, the more I’ve realized something important: he’s not “just” a waiter. He’s not even “just” a server. He’s a caregiver in every sense of the word. Earlier this month, LeadingAge Minnesota recognized Lino, Lead Food Server at Saint Therese of Oxbow Lake , as a 2026 Caregiver of the Year for District G. The award honors individuals who go beyond expectations to greatly enhance the quality of life for older adults and their communities. If you’ve ever seen him in action, you understand why.
A caregiver and four people seated at a table, painting together with watercolors in a brightly lit room.
By Barb Hemberger January 29, 2026
Celebrating National Activity Professionals Week at Saint Therese